We provide professional pre-sale consultation service for solutions, products, applications and technology involving our business via email, phone, social media and instant messaging applications. We also provide sample test services. Users can send a small piece of material and a design, and we will test it for the best result, along with providing professional solutions and advice about which model machine, and subsequent parameters will get you what you need.
Customers are welcome to visit both our warehouse and our offices. Our professional staff will introduce our company, products and applications, thus ensuring you get the best solution for your business. We deliver all products in full compliance with technical documents listed in the sales contract, and we will do complete quality control tests, as well as provide test reports and delivery documents with our laser cutting machines.
All laser marking and cutting machines are covered under a warranty as detailed in the sales contract. Consumable parts, including the protection lens and nozzles are not covered under the warranty. Parts and components that are damaged due to improper usage and operation of the laser equipment are not covered under the warranty, and neither are damages incurred by natural disaster, uncontrollable factors, or unauthorized modifications.
The complete warranty is available once the customer has received and successfully completed all training, and purchase agreements are completely signed.
Feedback and support is carried out via email, phone or other methods. Our technicians provide feedback within 24 hours, and if necessary, a technician will be sent to provide on-site services.
Beijing G.U. Eagle Automation Co., Ltd.
Address: B-2 Dongsheng science park, No. 66 Xixiaokou street, Haidian District, Beijing, China, 100192